Refund policy

Last updated: 30 September 2026

Vika credits are digital and are available as soon as payment succeeds. We want you to get what you paid for, so here is when we fix, restore or refund.

We will fix or refund these

• You paid but no credit appeared. Credits normally appear within a minute. If they do not, contact us with your mobile number and payment time. We will add the credit, or refund you if we cannot.
• You were charged more than once for the same order. We will refund the extra payment.
• A session could not start or did not work because of a fault on our side. We will restore the credit.

Unused credits

If you bought credits by mistake and have not used any of them, you can ask for a refund within 7 days of the payment.

What we cannot refund

• A credit that was used to start a session that worked.
• Dissatisfaction with how an answer was worded, or with the outcome of an interview.
• Situations where the meeting app, your internet or your computer settings stopped audio from being captured, when Vika itself was working.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay. Depending on your bank, it usually takes 5 to 7 working days to show up.

How to ask

Contact us with your registered mobile number, the date and time of the payment, and a short description of the problem.

Email:
Phone:

See also Terms of use and Privacy policy.